Q:  How long will it take for my order to ship?

A:  It depends upon the item ordered, our inventory of stock,  and the current workload.  Your lectern or anti-ballistic panel will be manufactured to the exact standards placed upon every Executive Wood Products item.  Some items are built at the time of order while we carry inventory of other items.  The typical lead time is from 2-4 weeks but that may vary.  You are welcome to call us at 573-468-3047 for an up-to-date estimated lead time.

Q:  I am interested in one of your models but would like to have you make some modifications.  Do you do custom changes?

A:  We always try to accommodate the request of our customers.  From simple modifications to completely different designs, we can create a product that precisely fits your needs.  Please keep in mind that we lose the economies of scale in creating just one item, but many changes are not too complicated and consequently very reasonable.  The best thing to do is to give us a call (573-468-3047).  We likely already have experience in the very modification that you seek.

Q:  Do you supply tracking information?

A: Yes. Most products are shipped FedEx or UPS, we will send you the tracking number and the link to their website, so you can track the package. If  the product is being delivered by freight truck, we will e-mail you the name and phone number of the carrier, tracking (pro) number and instructions on how to receive the freight.

Q:  What payment options do you offer?

A: You may pay direct with your credit card or by check, please call  573-468-3047, and our customer support team will process your order for you.

Q:  Where do you ship?

A: Many of the items listed on our website include the cost of shipping in the contiguous United States.  If you would like your items shipped outside the US, please call for quote. We do not ship to post office boxes, APO’s or FPO’S.

Q:  What is your return policy?

A: Returns on stock (non-custom) items are accepted within 30 days of delivery for items in their original condition and are subject to a 20% restock fee. Please refer to our Return Procedure below.

• DAMAGED OR DEFECTIVE ITEMS

  We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please call customer service at 1-573-468-3047 for assistance.  Please keep ALL of the original packing material.

• PACKING ITEMS TO RETURN

  All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.

• REFUNDS & CREDITS

  Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price less the 20% restock fee. Shipping costs are not refundable.

• NON-RETURNABLE ITEMS

  We cannot accept returns for custom products, including orders with custom text, imprinting or graphics.