There will be a 20% restocking fee charged for all returns that were not due to an error on our part. Please contact Executive Wood Products customer service via 1-866-EWP-3047, or via email at firstname.lastname@example.org with any questions regarding this return policy, prior to purchase.
All refunds will be given in the same form as the original payment. If you paid via a credit card, that credit card will be used for the credit amount to be processed. Refunds may take up to 48 hours to reflect on your bank statement.
Since most of our products are offered with free shipping, our actual outbound shipping costs will also be deducted from your return refund. You will also be responsible for all return shipping costs.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund.
Please note: custom made/ordered items are not returnable.
All returns must be packaged in the original packaging. Items received back in our warehouse damaged due to improper packaging will NOT be credited.
Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received for freight damage. Ask the freight driver to wait for you while you inspect the item. Failure to inspect the item will result in loss of protection.
If you find that merchandise has been freight damaged, contact us immediately.KEEP ALL PACKAGING MATERIALS AND TAKE PHOTOS IF POSSIBLE.
If you cannot check the item at the time of delivery, or if the trucking company will not give you the time to check, MARK THE PACKAGE DAMAGED , and keep the box for review later. If the item happens to have concealed damage, we will then be able to process a return claim.